Terms of Service

These Terms of Service ("Terms") govern your use of the Howling Media website, our agency services, and our software product RouteReply(together, the "Services"). Howling Media is a brand of HOWLING CO. By using the Services you agree to these Terms.

1. Services

Howling Media provides digital marketing services — including website development, Local Services Ads support, paid search, Google Business Profile optimization, search engine optimization, AI answer optimization, and software tools such as RouteReply. The specific scope, deliverables, and fees for agency engagements are set out in a separate proposal or agreement between you and Howling Media.

2. RouteReply

RouteReply is a limited Local Services Ads lead-response and notification tool. To use it, you connect your own Google account and authorize the access described in our Privacy Policy. You are responsible for ensuring you have the right to connect that account and for the content of replies sent through the tool. You may disconnect at any time. RouteReply is provided to help you respond to leads; it does not guarantee any particular lead, booking, or business outcome.

3. Acceptable use

You agree not to misuse the Services, including by attempting to disrupt them, access them without authorization, or use them in violation of applicable law or the terms of any third-party platform (such as Google) that the Services connect to.

4. Third-party platforms

Our Services interact with third-party platforms, including Google. Your use of those platforms is also governed by their terms. We are not responsible for the availability or actions of third-party platforms.

5. Intellectual property

The Howling Media name, logo, website, and software are owned by HOWLING CO. Work products delivered under an agency agreement are governed by that agreement.

6. Disclaimers and limitation of liability

The Services are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Howling Media is not liable for indirect, incidental, or consequential damages arising from your use of the Services.

7. Changes

We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

8. Contact

Questions about these Terms? Email hello@howling.media or call (647) 931-4660.